We selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please do not return anything to us before speaking to a Customer Support Representative. You can contact us by phone or email. If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
Damaged or faulty items
Please note all damages on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days.
If you have received an item that is damaged or that is faulty on first use please contact us. We will be able to offer a replacement or refund for the item as long as this is reported in a reasonable amount of time. In some cases we will need to wait for the damaged/faulty item to get back to us (you have to post this) before we can replace or refund this.
Items received in error
Should you receive an incorrect item from us please contact our customer support team. They will decide on the best course of action based on the product received. Please note you may be asked to return this to us via your local post office and we will refund you the postage charges on proof of receipt or you may be asked to stay in for a collection of the item. With collections of incorrect items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Goods returned but lost in transit
We request that customers take reasonable care of their goods until they are returned to us. We recommend that goods are suitably packaged for transit and that a secure and traceable delivery service is used. Please ensure that you get a receipt for proof of postage. In some circumstances, we may either collect the goods or ask you not to return the goods. If your parcel is lost transit, please make your claim with the courier used to return the goods.
Refunds & replacements
All returns will be processed and acted upon within 10 working days of receipt. If you chose a refund the amount of time this takes to show in your account will depend on your provider and account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your region.